Introduction

ECS Technical Services Ltd (“ECS”, “we”, “us”, or “our”) is committed to protecting the privacy and security of the personal data of visitors to our website and individuals who contact or do business with us.

This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website or otherwise interact with us, as well as the rights you may have under applicable data protection laws (such as the UK GDPR and Data Protection Act 2018, where applicable).
Who we are and contact details ECS Technical Services Ltd is the data controller in respect of personal data collected via this website or in the course of providing our services.
If you have any questions about this Privacy Policy or how your data is handled, you can contact us at: ECS Technical Services Ltd,

What data we collect

Depending on how you interact with us, we may collect the following categories of personal data:

  • Identification and contact details, such as your name, job title, company name, email address, telephone number and postal address.
  • Technical and usage data, such as IP address, browser type and version, device identifiers, time zone setting, pages visited, and how you navigate and interact with our website (through cookies and similar technologies).[
  • If you contact us about a service requirement, we may also collect information about your organisation, the nature of your enquiry, and related project or technical details that you choose to provide.

How we collect your data

We collect personal data in the following ways:[

  • Directly from you when you fill in forms on our website, subscribe to updates, request a quotation, contact us by email or phone, or otherwise communicate with us.
    Automatically through your use of our website, using cookies, server logs and similar technologies to collect technical and usage data.
  • We may also receive information about you from business partners or publicly available sources where this is lawful and relevant to our services.
    Legal bases for processing . UK GDPR or similar laws apply, we will only process your personal data when at least one of the following legal bases applies:[
  • Performance of a contract: To take steps at your request prior to entering into a contract or to fulfil a contract with you or the organisation you represent.
  • Legitimate interests: To operate and improve our website and services, respond to enquiries, manage relationships, and protect our business, provided that these interests are not overridden by your rights and freedoms.
  • Consent: Where required by law (for example, certain marketing communications or non-essential cookies), we will rely on your consent, which you may withdraw at any time.
  • Legal obligations: To comply with legal and regulatory requirements, such as record-keeping or responding to lawful requests from public authorities.

How we use your data

We may use your personal data for the following purposes:

  • To operate and maintain our website, including troubleshooting, data analysis, testing, and security monitoring.
  • To respond to your enquiries, provide quotations, and communicate with you about our services.
  • To manage our relationship with you or your organisation, including administration, invoicing, and contract management.
  • To send you relevant information about our services or updates where permitted by law and, where required, with your consent.
  • To comply with applicable laws, enforce our terms, and protect our rights, property, and the safety of our staff, clients, and website users.

Cookies and similar technologies

Our website may use cookies and similar technologies to distinguish you from other users, improve site performance, understand how our website is used, and provide a better user experience. Where required by law, you will be given the option to accept or reject non-essential cookies, and you can change your browser settings to block or delete cookies at any time, although some parts of the site may not function properly if you do so.

Sharing your data

We may share your personal data with:[

  • Service providers acting on our behalf (such as IT hosting, website analytics, communications or professional advisers) under appropriate contractual safeguards.
  • Business partners or subcontractors involved in delivering our services to you or your organisation, where necessary.
  • Law enforcement agencies, regulators, courts, or other third parties where we are required to do so by law or where it is necessary to protect our rights or the rights of others.

We do not sell your personal data. International transfers If we transfer personal data outside the UK or European Economic Area, we will ensure an adequate level of protection is in place, for example by transferring to countries that have been recognised as providing an adequate level of protection or by using appropriate safeguards such as standard contractual clauses.You may contact us for more information about the specific safeguards used in connection with any such transfers.[

Data retention

We will retain your personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to meet any legal, regulatory, accounting, or reporting requirements. Retention periods may vary depending on the type of data and the context in which it was collected, but we regularly review the data we hold and securely delete or anonymise it when it is no longer needed.

Data security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include access controls, encryption, secure storage environments, and staff training, but no system can be guaranteed as completely secure and you should take care when transmitting information over the internet.

Your data protection rights

Depending on your location and applicable law, you may have some or all of the following rights in relation to your personal data:

  • To access your personal data and receive a copy.
  • To request correction of inaccurate or incomplete data.
  • To request deletion of your data in certain circumstances.
  • To object to or request restriction of processing in certain circumstances.
  • To withdraw consent where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
  • To data portability in certain circumstances (receiving your data in a structured, commonly used, machine-readable format).
  • You also have the right to lodge a complaint with your local data protection authority, such as the UK Information Commissioner’s Office (ICO) if you are in the UK.

Third-party websites

Our website may contain links to third-party websites, plug-ins or applications.
If you follow these links, third parties may collect or share data about you, and these sites are not governed by this Privacy Policy, so you should review their privacy policies before providing personal data

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons.
The updated version will be posted on this page with a revised “last updated” date, and you should check this page periodically to ensure you are aware of any changes.

Last updated: 16/12/2025